Chris Zuck

2024 – Present

• Vulnerability Management: Spot, assess, fix risks with Defender XDR, Tenable.io.
• Cloud Security: Strengthen cloud defenses using Wiz.io assessments.
• Endpoint Protection: Boost security with Microsoft Defender for Endpoint.
• Resolve Symantec Endpoint Security related ServiceNow tickets for legacy endpoints.

2022 – 2024

• Streamlined user onboarding/offboarding in Active Directory and Azure Entra.
• Secured access to internal resources and AWS EC2 instances.
• Optimized troubleshooting to resolve access issues efficiently.
• Administered Symantec Privilege Access Manager for enhanced security.

2018 – 2022

• Provided technical assistance to 17 county extension offices and 5 research centers.
• Deployed, troubleshot Windows Enterprise OS and client software efficiently.
• Ensured FERPA compliance and university security/privacy standards.
• Collaborated with USDA IT for network interoperability, security alignment.

2017 – 2018

• Boosted tech support for clinic staff across all levels.
• Administered Office 2010, NextGen EHR, FreePBX, Ricoh multifunction printers.
• Executed deployment projects for imaging endpoint systems successfully.
• Deployed, resolved issues with Windows Enterprise OS, client software.

2016 – 2018

• Enhanced tech support for hospital staff across all levels.
• Leveraged Office 365, SharePoint, and SpiceWorks, for efficiency.
• Executed deployment projects for Bepoz POS, McKesson PACS.
• Safeguarded patient data privacy, confidentiality at all times per HIPAA.

2013 – 2016

• Elevated tech support for Apple users across all platforms.
• Optimized troubleshooting for Mac, iPhone, iPad, OS X, iOS.
• Executed team training on two-factor authentication security tech.
• Leveraged proactive solutions to enhance user experience, system reliability.